This Privacy Policy explains how AcneAway, Inc. collects, uses, stores and protects personal information. The practice operates a compounding bench for young skin in New York, United States, and this document applies to every visitor, client, parent, guardian, school and sports club that interacts with the website at https://www.acneaway.lol or with the bench at 800 3RD Ave Frnt A1535, New York - 10022-7649, United States (US). The website and the services described here are published under the developer name AcneAway and operated by AcneAway, Inc.
Scope of this policy
This policy covers the personal information that AcneAway, Inc. gathers through the website, through written messages, through telephone calls and through visits to the compounding bench. It also covers information shared with us by schools, sports clubs and family members where that information relates to a person who uses our services.
This policy does not apply to the practices of other companies or organizations that we do not control, even where we link to them or work alongside them. Where a partner organization such as a school or a club handles information under its own rules, that organization publishes its own privacy notice and you should consult it directly.
By using the website or the services of AcneAway, Inc., you confirm that you have read this policy and understand its terms. If you do not agree with the way we handle personal information, please do not use the website or the services, and contact us so we can answer any questions you may have.
Information we collect
We collect only the information that helps us grade skin, blend a routine, run a program and keep an accurate record. The categories below describe the kinds of information we may handle, and not every category will apply to every person.
- Contact details such as a name, an email address, a telephone number and a postal address.
- Appointment details such as preferred times, dates and the service a person is interested in.
- Information about the skin and the routine a person currently follows.
- Correspondence that a person sends us by email, through a form or in writing.
- Payment related details for any service that carries a fee, handled through a payment provider.
- Technical details about a device and its visit to the website, described later in this policy.
We aim to keep collection narrow and proportionate. If a piece of information is not needed to grade skin, blend a routine, run a program or keep a record, we would rather not hold it at all.
Information you give us directly
Most of the information we hold comes directly from you. This includes the details you enter in the contact form, the content of an email you send to help@acneaway.lol, the information you provide during a telephone call and the answers you give during a visit to the bench.
When you write to us about a skin concern, the message may include descriptions of skin, photographs, previous routines and any treatments already tried. We treat that material as sensitive and handle it with the care described in the section on skin and health related information.
You decide what to share with us. You are never required to provide more than is necessary for the service you request, and where a field is optional we will say so. If you would prefer to speak with a member of the bench rather than write, telephone us and we will take the details that the case requires.
Information collected automatically
When you visit the website, some technical information is created automatically by the browser and the server. This may include the type of device, the browser in use, the pages viewed, the time of a visit and a shortened network address. This information helps us keep the website working, understand which pages are useful and guard against abuse.
This technical information is gathered in a form that does not identify a person by name on its own. It is used for the operation and improvement of the website, for security and for measuring general levels of interest in the pages. It is not used to build a profile of an individual visitor for advertising purposes.
Skin and health related information
Some of the information we handle relates to the condition of the skin and to the routine a person follows. We treat this category with particular care. The written grade and the routine are kept in a record that is separate from the general correspondence of the bench, and access is limited to those who work directly on the case.
We use skin and health related information only to grade skin, to blend a daily routine, to review progress, to run a program that a school or club has requested and to keep an accurate record over time. We do not sell this information, and we do not use it for advertising.
Where a case belongs with a physician rather than at our bench, we will say so plainly and, with your permission, share the relevant notes with the medical professional you name. We never share skin or health related information with a third party for that party to use for its own purposes.
How we use information
The information we hold is used to provide and improve our services. The principal uses are listed below.
- To answer questions and to arrange assessment visits, reviews and program sessions.
- To grade skin, to prepare a personal plan and to blend and refill daily care kits.
- To keep an accurate record so that each review can be measured against the opening grade.
- To operate, maintain and secure the website and to understand how visitors use it.
- To send service related messages such as appointment confirmations and refill reminders.
- To meet legal, accounting and administrative obligations that apply to AcneAway, Inc.
- To protect the rights, safety and property of clients, staff and the practice.
We do not use your information for automated decision making that produces legal or similarly significant effects, and we do not sell personal information to anyone.
Our lawful basis for processing
Where the law requires a lawful basis for handling personal information, AcneAway, Inc. relies on one or more of the following. We rely on your consent when you choose to send us a message, when you agree to a photograph being kept in a record and when you agree to a program that a school or club has requested. We rely on the performance of an agreement when we provide a service that you or your family have engaged us to perform.
We rely on our legitimate interests when we operate and secure the website, when we keep the bench running smoothly and when we take reasonable steps to prevent misuse. Where we rely on legitimate interests, we balance those interests against your rights and expectations. We rely on a legal obligation when we must keep records for accounting or respond to a lawful request. Where a lawful basis depends on consent, you may withdraw that consent at any time.
Schools, clubs and group programs
Our school and sports skin programs are arranged with an organization rather than with an individual. In those arrangements the organization is responsible for obtaining any consent that its own rules require from participants and their families before a program begins.
Where a program is arranged, we receive the minimum information needed to run it, such as a name, a contact detail and any skin information that a participant chooses to share for an individual grade. Individual records created during a program belong to the same careful system as every other client record, and they are not shared with coaches, teachers or other participants. Where an organization asks for a summary of a program, the summary describes the program as a whole and does not identify individual participants.
Privacy for children and teenagers
Much of the work of AcneAway, Inc. concerns young people, so the privacy of children and teenagers is important to us. Where a client is under eighteen, we ask that a parent or guardian takes part in the first assessment and remains available for questions during the routine.
We collect information about a younger client only to the extent needed to grade skin, blend a routine and keep a record. We do not ask children or teenagers for information that is not necessary, and we do not use their information for advertising or for any purpose unrelated to their care. We do not knowingly collect information from a child younger than thirteen through the website without the involvement of a parent or guardian.
A parent or guardian may review the information we hold about a younger client, ask for corrections and ask for deletion, subject to any record we are required to keep by law. Privacy for Children is a commitment we take seriously, and we encourage families to reach out with any concern.
How long we keep information
We keep personal information only for as long as it serves the purpose for which it was collected, and for any period that the law requires. Contact details that relate to a general question are kept for a reasonable period so that a follow up is possible, and are then removed.
A skin record is kept for as long as a person remains a client and for a further period, because a later season often benefits from an earlier grade. Where a record is no longer needed, it is deleted or made anonymous. Where the law requires us to keep accounting or administrative records for a set period, we retain those records for that period and then remove them. If you ask us to delete information and no legal obligation requires us to keep it, we will delete it.
How we protect information
We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access. The bench keeps written records in a controlled space, and electronic records are held in systems that are protected by access controls and kept up to date.
Access to skin records is limited to those who work directly on a case. Staff who handle personal information are instructed in its careful handling. We review our practices from time to time and improve them where we can. No system can promise absolute security, but we work to protect information in proportion to its sensitivity, and we act promptly if a problem is discovered. If a breach ever affects your information, we will tell you and the relevant authority as the law requires.
Your privacy choices and rights
You have choices about the information we hold, and in many places you have rights that the law grants to you. These may include the right to be told what we hold, the right to ask for a copy, the right to ask for corrections, the right to ask for deletion, the right to restrict or object to certain processing and the right to withdraw consent where consent is the basis for processing.
You may also ask us to stop sending you service related messages that are not strictly necessary. To exercise any of these choices, write to help@acneaway.lol or telephone +16625869753. We will respond within a reasonable time and will explain any step that the law or a competing obligation requires us to take. We will not treat you differently for exercising a privacy right.
Access, correction and deletion
You may ask to see the personal information that AcneAway, Inc. holds about you or about a younger client you represent. We will provide a copy in a clear form and explain where the information came from and who, if anyone, it has been shared with, subject to any legal limit.
If information is inaccurate or out of date, you may ask us to correct it, and we will make the change and note it in the record. If you ask us to delete information and no legal obligation requires us to keep it, we will delete it and confirm that we have done so. Where a record is kept because a law requires it, we will explain that clearly and keep it only for the required period.
Third party services and links
The website may include links to other websites or rely on services run by other companies. This policy applies only to AcneAway, Inc. and to the website at https://www.acneaway.lol. When you follow a link to another site or use a service run by another company, the privacy notice of that company applies, and we encourage you to read it.
We choose service providers with care and ask them to protect information to a standard consistent with this policy. Even so, we do not control the independent practices of other organizations, and we are not responsible for the content or the privacy practices of sites that we do not operate.
International data transfers
AcneAway, Inc. operates in the United States, and the information we hold is generally kept in the United States. Where a service provider stores information in another country, we take steps to ensure that the information continues to receive protection consistent with this policy and with applicable law.
Where the law of your place of residence grants you rights that travel with your information, we respect those rights and will work with you to honour them. If you have a question about where your information is stored, write to us and we will explain the arrangement in plain terms.
Changes to this policy
We may update this policy from time to time to reflect changes in our practice, in the services we offer or in the law that applies to us. When we make a change, we will revise the effective date at the top of this page and, where the change is significant, we will make the fact of the change clear on the website.
We encourage you to review this policy occasionally so that you remain aware of how we protect personal information. Your continued use of the website or the services after a change takes effect indicates that you accept the updated policy, and you are always welcome to contact us with a question about any change.
How to contact us
If you have a question about this Privacy Policy, a request about your information or a concern about the way we have handled personal information, please contact AcneAway, Inc. directly. We will treat every inquiry seriously and respond within a reasonable time.
Write to help@acneaway.lol, telephone +16625869753, or send a letter to AcneAway, Inc., 800 3RD Ave Frnt A1535, New York - 10022-7649, United States (US). If you are not satisfied with our response, you may also contact the public authority that oversees privacy matters in your place of residence.